Refund policy
We want you and your pet to be genuinely happy with your order. If something isn't right, we'll make it right.
Our 30-day happiness guarantee
You have 30 days from the day your order arrives to request a return or refund.
If your item arrives damaged, defective, or isn't what you ordered:
Email us at [your email] within 30 days with your order number and a photo. We'll send a free replacement or issue a full refund — and in most cases you won't need to ship anything back.
If you've simply changed your mind:
We accept returns on unused items in their original packaging within 30 days. Return shipping is the customer's responsibility. Once we receive the item, your refund is processed within 5 business days to your original payment method.
We can't accept returns on:
- Items that have been used, washed, or damaged after delivery
- Consumable products (treats, supplements, catnip) once opened, for health and safety reasons
- Sale or clearance items
Order cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, before they enter fulfilment. After that, we can help you with a return once it arrives.
Refund timing
Once approved, refunds are issued to your original payment method. Your bank may take 5–10 business days to post it.
Questions? Email [your email] — we reply within 24 hours, Monday to Friday.